Banner Liquidación
Returns & exchanges

You can return or exchange your order as long as they have not been used and are in their original packaging with labels in perfect conditions.

1. Reasons for exchange or return

a) Exchange considered by substituting another article
b) Returns:

1. That arise because of a tare or defect in the article.
2. Those that are caused by the customer personal decision, who “returns for withdrawal”.

All items which are going to be returned must be in its original packaging in the same condition as it was sent.

What items do not admit returns?

BOOKS
OUTLET ITEMS
INGREDIENTS (Food products which package has been opened)
COURSES or WORKSHOPS

2. Change or return due to tare or defect in the article

Conditions: The process of change or return (due to tare or defect returns as well as returns for withdrawal) must be initiated within 15 working days after receipt of order.

Cost: Changes or returns for tare or defect do not have any cost for the customer.

Procedure: Please contact us via hola@cocktailbar.es and indicate the reason for the return and the order number delivered. Once we receive your return request, we will contact you to tell you the steps to follow in such return. After confirming the change or return, we will collect your purchase at the delivery address you indicated to us. Cocktailbar.es will refund the corresponding amount within 30 calendar days after receiving the items under under the conditions described above. The refund will be made by the same means of payment through which was previously paid.

3. Change or return for withdrawal

Conditions: The return process should be initiated within 15 working days after receipt of order.

Cost: The customer shall bear the cost of shipping the items to be returned, as well as the corresponding customs charges.

Procedure: Please contact us via hola@cocktailbar.es and indicate the reason for the return and the order number delivered. Once we receive your return request, we will contact you to tell you the steps to follow in such return. Our courier company will pick up the item in the timetable that you specify. If you prefer, you can send it with another logistics company prepaid. Prepare the package in its original packaging and make sure the labels have not been ripped and the product has not been used. The return must fulfill these conditions to be accepted.
After receiving the item in our offices we will do a previous inspection and send you an e-mail informing of the acceptance of the return.
Starting from this date, we will make the refund of the purchase except transport costs, which will only be refunded in case Cocktailbar.es is responsible for. The refund will be made by the same means of payment through which was paid.